The 'You' Statement

When you focus on what you are feeling, rather than on your opinion on the matter (as is conveyed through a ‘You’ statement), it is non-threatening and inoffensive. Hence it doesn’t make the person jump to his defense with all shields up and instead allows him to drop his guard. So always identify and say what you are feeling about the situation, instead of what the other person is doing.

‘I’ statements make the speaker take responsibility for his emotions, acknowledging and understanding them better. Also, we can really know only what WE are feeling.

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