Jane Brody: The Right Way to Apologize

After learning that a neighbor who had assaulted me verbally was furious about an oversight I had not known I committed, I wrote a letter in hopes of defusing the hostility. Without offering any excuses, I apologized for my lapse in etiquette and respect. I said I was not asking for or expecting forgiveness, merely that I hoped we could have a civil, if not friendly, relationship going forward, then delivered the letter with a jar of my homemade jam.

Expecting nothing in return, I was greatly relieved when my doorbell rang and the neighbor thanked me warmly for what I had said and done. My relief was palpable. I felt as if I’d not only discarded an enemy but made a new friend, which is indeed how it played out in the days that followed.

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