understand the tragic and routine flaws people have

Infinite pity, I think, is the proper attitude to have towards your characters. Not pity in the way we mostly tend to understand it—which is the condescension of a superior looking down at an inferior and feeling sorry for them…. It’s a much more self-implicating pity, where you see and understand the tragic and routine flaws people have, the ways in which your characters fall short of the marks they set for themselves—just as you fall short of the marks you set for yourself.

MICHAEL CHABON