40 Years ago today I graduated college.This morning we woke up from a neighbor's car alarm and it was a blessing because we started worrying about the fact that we still had no heating oil. We had notified our regular oil company Paraco, several days ago and only got robots but no humans so we decided to break up with them. Happy Valentine's Day! Then we called Martinelli who is located on our Street and Richard Martinelli the head of the company answered the phone. I apologized for calling so early and he said, no problem, I've been up since 4 AM saying my prayers. He was awesome and said once I get your information you'll be my first delivery of the day. He came right over checked our tank for insurance purposes, and filled us up. He loved our dogs too!

Apparently we are not the only angry customers.

 

Consumers Propane in Woonsocket) has received significant complaints regarding poor service, including issues with missed deliveries, unexpected service disconnections, and billing issues. Customers have reported being left without fuel during cold weather and experiencing, in their view, difficult customer service. 

Key issues reported in reviews include:

• Service Reliability: Multiple reports of empty tanks, missed deliveries, and long wait times.
• Customer Service: Complaints about unhelpful or unreachable service representatives.
• Billing/Fees: Allegations of high fees, unexpected charges, and failure to issue credits for returned tanks.
• Disconnection of Service: Reports of the company locking out tanks, even after payments were made. 

These complaints primarily stem from long-time customers of the previous, local company (Consumers Propane) experiencing18 a decline in service quality following the acquisition by the larger, New York-based Paraco. 

 

UPDATE They never received our message of cancellation and billed us 35 dollars for an attempt. One more nail in the coffin!