If we treat people as they ought to be, we help them become what they are capable of becoming.

I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate; it is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyful. I can be a tool of torture, or an instrument of inspiration. I can humiliate or humor, hurt or heal. In all situations it is my response that decides where a crisis will be escalated or de-escalated and a person humanized, or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.

Haim G. Ginott